Does differentiated service delivery for HIV treatment change healthcare providers workload? Provider views from Malawi, South Africa, and Zambia

By B. Phiri  Dr. Amy Huber  Vinolia Ntjikelane  T. Tchereni  J. Kaiser  P. Lumano Mulenga  M. M Mwenechanya  P. Haimbe  H. Shakwelele  R. Nyirenda  |  | 

Differentiated service delivery (DSD) models aim to make delivery of HIV treatment more efficient, reduce the burden on healthcare providers, decongest clinics, and improve quality of care and/or increase clinic capacity. Although many countries are implementing DSD models, there is limited evidence on how they affect providers’ workloads.

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