Does implementing differentiated service delivery models result in greater job satisfaction for providers? Lessons from Malawi, South Africa, and Zambia

By  Vinolia Ntjikelane  Dr. Amy Huber  Bevis Phiri  Timothy Tchereni  Jeanette Kaiser  Pricilla Lumano Mulenga  Mpande M Mwenechanya  Prudence Haimbe  Dr. Brooke Nichols  Professor Sydney Rosen  |  | 
  •  Differentiated service delivery (DSD) models for HIV treatment are expected to improve healthcare providers’ quality of professional life by reducing the patient/provider ratio and allowing providers to spend more time with recipients-of-care in need.


  • We interviewed various cadres of healthcare providers to evaluate the effect of DSD models on job satisfaction.

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