• Like many countries across sub-Saharan Africa, South Africa has been scaling up differentiated service delivery (DSD) models to improve ART coverage
• DSD models aim to increase HIV treatment programs’ responsiveness to the individual needs of recipients of care (RoC) to improve treatment outcomes and quality of life.
• Current evidence shows that compared to conventional care, DSD models of care can lead to slightly improved treatment outcomes, lower costs for patients, and (sometimes) slightly lower costs for health systems
• Little is known about how patients’ experiences of care in DSD models differ from conventional care.
• We assessed the experiences of RoC participating in DSD models compared to those remaining in conventional care